Last Updated: September 15, 2026
TRiDE Innovative Technologies Private Limited (“TRiDE”, “Company”, “we”, “our”, or “us”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose, protect, and otherwise process personal information when you visit www.tridemobility.com, contact us, interact with us, or use our websites, web portals, software platforms, applications, APIs, AI and IoT solutions, and related services (collectively, the “Services”).
Depending on the relevant relationship, TRiDE may process information as an independent data controller/data fiduciary or on behalf of an enterprise customer in accordance with the applicable customer agreement.
This Privacy Policy applies to personal information processed through:
• Our public website and contact forms;
• Business, sales, partnership and recruitment enquiries;
• Customer and support communications;
• Software applications and web portals;
• Cloud-based platforms and enterprise systems;
• APIs and integrations;
• AI, analytics and automation solutions;
• IoT, telemetry, fleet, asset and operational intelligence systems; and
• Other TRiDE products or services that link to or refer to this Privacy Policy.
Certain customer deployments may be governed by additional privacy notices, data-processing agreements, contracts, or product-specific terms. Where such terms apply, they may supplement or prevail over this Privacy Policy for that deployment.
The information we collect depends on how you interact with TRiDE and the Services. It may include:
A. Contact and business information
• Name;
• Business email address;
• Telephone number;
• Job title;
• Organisation or company name;
• Business address; and
• Information provided in enquiries, forms, meetings, or correspondence.
B. Account and profile information
Where applicable, this may include usernames, account credentials, profile information, authentication information, and account preferences.
C. Technical and usage information
We may automatically collect information such as IP address, browser type, device and operating system information, pages or features accessed, referring pages, timestamps, approximate location derived from IP address, and diagnostic or performance information.
D. Operational and service data
Depending on the relevant TRiDE solution and customer deployment, this may include asset or vehicle information, sensor-generated data, telemetry, system logs, operational events, equipment status, location information, and other data necessary to provide the contracted service.
E. Communications and submissions
We may collect information you provide when you contact us, request a demonstration, submit an enquiry, apply for a role, provide feedback, or otherwise communicate with us.
F. Information from third parties
We may receive business contact information or other information from customers, authorised partners, service providers, publicly available sources, or other lawful sources.
TRiDE does not intentionally request more personal information than is reasonably necessary for the relevant purpose.
We may process personal information for purposes including:
• Responding to enquiries and communicating with you;
• Providing demonstrations, proposals, products, services, support, and account management;
• Operating, maintaining, securing, and improving our Website and Services;
• Managing customer, supplier, partner, and business relationships;
• Analysing performance, usage, reliability, and service quality;
• Developing, testing, and improving our technology and products;
• Detecting, preventing, investigating, and responding to fraud, security incidents, misuse, or other unlawful activity;
• Complying with legal, regulatory, contractual, accounting, and audit obligations;
• Sending service-related communications; and
• Sending business or marketing communications where permitted by applicable law and subject to available choices or consent requirements.
We will process personal information only for lawful purposes and on an appropriate basis under applicable data-protection law, including consent where required, performance of a contract, compliance with legal obligations, or other lawful uses permitted by applicable law.
Our Website may use cookies, pixels, local storage, analytics tools, and similar technologies to:
• Operate and secure the Website;
• Remember preferences;
• Understand Website usage and performance;
• Analyse traffic and interactions; and
• Improve Website functionality and user experience.
Where required by applicable law, we will obtain consent before placing or accessing non-essential cookies or similar technologies. You may also manage certain cookies through your browser settings. Disabling some technologies may affect Website functionality.
Some TRiDE products use AI, machine learning, IoT devices, sensors, cameras, GPS, telemetry, or other connected technologies.
Depending on the solution and configuration, TRiDE may process operational, location, sensor, telemetry, image, audio, or other data required to provide the relevant functionality. The categories of data processed, the purposes, retention periods, and the parties responsible for determining processing may vary by product and customer deployment.
Where TRiDE processes personal data on behalf of an enterprise customer, the customer may be responsible for providing required notices, obtaining permissions or consent, and establishing the lawful basis for the processing, unless otherwise agreed in writing.
TRiDE does not sell personal information for monetary consideration.
We may share personal information with:
• Service providers that support hosting, cloud infrastructure, communications, security, analytics, customer support, and other business operations;
• Enterprise customers or authorised users where information is processed as part of a contracted solution;
• Affiliates, professional advisers, auditors, insurers, or transaction advisers where necessary;
• Government authorities, regulators, law-enforcement agencies, or other parties where required or permitted by law; and
• A buyer, successor, or other relevant party in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to applicable law.
We require appropriate recipients to handle information in accordance with applicable contractual, legal, or confidentiality obligations.
TRiDE and its service providers may process or store information in India or other countries where we, our customers, or our technology providers operate.
Where personal information is transferred across borders, we will take measures required by applicable law and contractual obligations to protect the information.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide the Services, comply with legal and contractual obligations, resolve disputes, maintain appropriate records, and enforce agreements.
Retention periods may vary depending on the type of information, the relevant product or service, contractual requirements, operational needs, legal obligations, and applicable law.
When information is no longer required, we will delete, anonymise, or securely archive it, subject to applicable legal and contractual requirements.
TRiDE uses reasonable technical, organisational, and administrative safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet, electronic storage, or technology system can be guaranteed to be completely secure. You should use appropriate care when transmitting information electronically.
Subject to applicable law, you may have rights relating to your personal information, including the right to:
• Request information about personal data we process about you;
• Request correction of inaccurate or incomplete personal data;
• Request deletion or erasure of personal data in applicable circumstances;
• Withdraw consent where processing is based on consent;
• Raise a grievance regarding our handling of personal data; and
• Exercise any other rights available under applicable data-protection law.
To exercise a right or submit a privacy-related request, contact us using the details in Section 16.
We may need to verify your identity and authority before responding to a request. Certain rights may be subject to legal, contractual, or technical limitations.
Where TRiDE processes personal data solely on behalf of an enterprise customer, we may direct the request to that customer or assist the customer in responding, as appropriate.
Our Website and business Services are generally not directed to children.
Where a TRiDE Service involves the processing of personal data relating to children or persons whose data requires additional protection, TRiDE will follow applicable legal requirements and the relevant contractual arrangements.
If you believe that personal information relating to a child has been provided to TRiDE inappropriately, please contact us so that we can review the matter.
Our Website or Services may contain links to or integrate with third-party websites, platforms, tools, or services.
TRiDE is not responsible for the privacy practices, content, security, or policies of independent third parties. We encourage you to review the privacy policies of those third parties before providing personal information or using their services.
We may update this Privacy Policy from time to time to reflect changes in our business, products, technology, legal requirements, or privacy practices.
When we make changes, we will post the updated version on this page and revise the “Last Updated” date. Where required by applicable law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this Privacy Policy periodically.
This Privacy Policy is intended to operate in accordance with applicable data-protection and privacy laws relevant to TRiDE’s processing activities, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, as and when applicable to the relevant processing and according to their respective commencement provisions.
Nothing in this Privacy Policy limits rights or obligations that cannot lawfully be limited or excluded.
For questions about this Privacy Policy, requests relating to personal information, withdrawal of consent, correction or deletion requests, or privacy-related grievances, please contact:
TRiDE Innovative Technologies Private Limited
4th Floor, Plot No. 29,
Matha Bhuvaneswari Society,
Madhapur, Hyderabad, Telangana – 500084
India
Email: enquiry@tridemobility.com
Sales & Business Enquiries: sales@tridemobility.com
Phone: +91 8978881573
Website: www.tridemobility.com
Please include sufficient information to help us understand and process your request. For account- or customer-specific requests, please include the relevant product or service name and your registered business email address, where applicable.
If you are not satisfied with our response, you may have the right to pursue the grievance or complaint mechanisms available under applicable law.
Where consent is required by applicable law, TRiDE will seek consent through an appropriate mechanism. You may withdraw consent where applicable; withdrawal will not affect the lawfulness of processing carried out before the withdrawal, subject to applicable law.
Your use of a TRiDE Service does not waive any statutory privacy rights available to you.
© 2026 TRiDE Innovative Technologies Private Limited. All Rights Reserved.
.svg)
